Frequently Asked Questions

Have questions? We've got answers. If you don't see what you're looking for, feel free to contact us at maryscustomcreations562@gmail.com before placing your order.

1. What does “print-ready” mean?

Print-ready means your artwork file is completely designed and ready to send directly to our printer — no changes, edits, or adjustments needed on our end. Your file must be:

Correctly sized for the specific product you are ordering
High enough quality and resolution for the intended print size
Fully designed with all text, images, and elements finalized
Formatted to meet the specifications listed on the individual product page

Requirements can vary by product, especially for large-format printing. Please review the file requirements on each product page carefully before submitting your order.

2. Do you offer graphic design services?

No. MKY Kustom Kreations is a print-ready only shop. We do not provide graphic design, artwork creation, resizing, reformatting, or file editing services. You are responsible for submitting artwork that is already completely designed and ready to print. If you need design assistance, we recommend working with a graphic designer before placing your order.

3. What file types should I submit?

Acceptable file formats may include PDF, PNG, JPEG, AI, and EPS, depending on the product. Vector artwork (AI or EPS) is preferred where appropriate, as it produces the sharpest results at any print size. However, file requirements vary by product, so please check the individual product page for the specific formats and specifications required before uploading your artwork.

4. What happens if my artwork is the wrong size or resolution?

You are responsible for providing print-ready artwork that meets the specifications listed on the product page. If an obvious file problem prevents production, your order may be placed on hold while a corrected file is requested from you, which may delay your order.

Please note that MKY Kustom Kreations does not resize, redesign, reformat, or edit customer artwork. To avoid delays, review all file requirements carefully before placing your order.

5. How long does my order take?

Turnaround time varies depending on the product, quantity ordered, and our current workload. Please refer to the individual product page for turnaround time information specific to that item. If you have questions about timing before ordering, feel free to contact us at maryscustomcreations562@gmail.com

6. Do you offer shipping and/or local pickup?

Yes! We offer local pickup in Long Beach, California and nationwide U.S. shipping. Shipping costs are additional.

7. Can I make changes to my order after production has started?

Once your order has entered production, we are unable to make changes, modifications, or cancellations. Please review your artwork, product selection, and order details carefully before submitting. If you have concerns about your order, contact us as soon as possible at maryscustomcreations562@gmail.com — we'll do our best to assist you if production has not yet begun.

8. Are custom printed orders refundable?

All custom orders are final sale and non-refundable once production has begun. Because each item is uniquely made to your specifications, we are unable to accept returns or exchanges on custom printed products.

If your order arrives with a manufacturing defect, is damaged, or is incorrect, please contact us within 3 days of delivery at maryscustomcreations562@gmail.com with your order number, a description of the issue, and photos. We will review your claim promptly.

For full details, please review our Refund Policy.

9. How do I contact you with questions before ordering?

We encourage you to reach out before placing your order if you have any questions about file requirements, product specifications, turnaround times, or anything else. You can contact us at:

📧 maryscustomcreations562@gmail.com

We're happy to help make sure your order goes smoothly from start to finish!